This medium-sized manufacturing company is situated in the province of Quebec. In the past 15 years, it changed owners five times. In 1995 – 1997, the owners invested more than 180$ million in a modernisation project while significantly reducing their workforce, from 1100 to 650 employees.


  • The analysis of the demographical situation;
  • Realizing that the current training system could not deliver the increase in productivity necessary to stay competitive;
  • Realizing the need to identify and document best practices in order to pass them on to new employees.

the company’s management decided to implement a new training structure based on skills management.


The main goals established by management in order to measure the contribution of training to the company’s productivity were:

  • To increase the paper machines’ efficiency;
  • To reduce the non-conformities.

These goals were refined to take into account the challenges of production, maintenance, human resources and unions.

Our Proposal

Partnership with HumEng and utilization of a training management software to manage the process.

The implementation of the process is divided into three phases:

  1. Development of job and equipment skill profiles and coaching of key players;
  2. Pilot project in a key department;
  3. Deployment in the other departments.

Some Results

  • Identification and documentation of necessary skills for each job and critical equipment;
  • Automated identification of training needs by comparing employees’ skills with the necessary skills identified for a job;
  • Best practices for skills identified, crystallized and documented;
  • Generic skills transferable from one job to another, from a department to another, from an equipment to another;
  • Trimestral skills rate (by job, department and equipment);
  • Prediction of training needs and minimal workforce in order to support the succession plan;
  • Documentation and management of formal and informal training by job;
  • Centralization of training budget preparation and decentralization of training execution;
  • Estimation of savings in training costs for production jobs only: $1,968,000.