Kruger Containerboard Mill, in Place Turcot, Montreal, manufactures 100% recycled linerboard. This factory of 180 employees is the recipient of several awards for innovation. It is certified ISO 9001 and ISO 14001 and is working towards obtaining of the OHSAS 18001 specification, an international occupational health and safety management system.


Mill management decided to orient human resources development towards skills management. The new approach affects all the employees at all levels of the organization.

Our Proposal

In order to support their strategic plan, Kruger Place Turcot proceeds to implement HumEng’s training approach.

This change of orientation has as objectives to:

  • Respond to the increasing requirements of customers;
  • Meet ISO standards;
  • Increase competitiveness;
  • Obtain uniform product quality and increased productivity.

Action Plan

Training is now structured in a decentralized process where supervisors are responsible for training follow-up. Training needs and budget are managed by departments and supported by Human Resources.

The skills management system is centered on the gap between a job skill profile and the skill profile of the employee occupying it. The gap is shown in the knowledge (what and why) and the know-how. The system’s main goal is to sensitize all employees and increase their knowledge to a level which will allow them to achieve autonomy in their job.

Some Results (1998-1999)

  • 5% improvement in global efficiency;
  • 0.2% reduction in planned shutdowns;
  • 2.7% reduction in paper breaks;
  • 1.8% reduction in culls;
  • 2.9% reduction in downgraded cardboard;
  • 18% reduction in training time and cost.

“The solution is very efficient for skills follow-up, which allows us to meet the requirements of ISO standards in terms of the validation of acquired training.” – Marc Farrier, Human Resources Director